# Orb by PositiveAI - Help CenterWelcome to the Orb support center. Find answers to common questions and learn how to get the most from the app.---## Getting Started### What is Orb by PositiveAI?Orb is a habit-building app that uses daily check-ins and visual feedback to help you build consistency. Unlike typical habit trackers, Orb has real consequences: complete your check-ins to progress forward, miss them and you'll move backward. The system includes grace periods at key milestones to support you when life gets difficult.### Platform & RequirementsCurrently Available:
- iOS (iPhone, iPad, iPod touch)
- Requires iOS 15.0 or laterComing Soon:
- Android
- Web version### Download the AppDownload on the App Store (add actual link)### Creating Your AccountWhen you first install Orb, you'll automatically get an anonymous account that stores data locally on your device. No email or personal information is required to get started.Anonymous Accounts:
- ✓ Work immediately, no sign-in needed
- ✓ Store data only on your device
- ✗ Cannot sync across multiple devices
- ✗ Data is lost if you delete the appFull Accounts (Optional):To sync your progress across devices or subscribe to Premium, upgrade to a full account by signing in with Apple or Google:
1. Open the app
2. Go to Settings → Account
3. Tap "Upgrade to Full Account"
4. Choose Sign in with Apple or Google
5. Your local data will be migrated to the cloud### Onboarding ProtectionWhen you complete onboarding, you're protected from regression on your first day. This ensures you don't accidentally miss a deadline on the same day you sign up. Your first real check-in window opens at 4:00 AM the next morning.Why protection?
If you complete onboarding at 2:00 PM, you shouldn't be penalized for missing the noon morning deadline that same day. The app gives you breathing room to start fresh the next morning.---## How Orb Works### The Progression SystemStarting Out:You begin on Day 1 immediately after completing onboarding. Day 1 is a gifted milestone that gives you a foundation to start from. Your first real attempt begins at Day 2 after the 4:00 AM reset.Moving Forward:Complete both your morning and evening check-ins each day to "secure" the day. At 4:00 AM the next morning, you'll advance to the next day number.Moving Backward (Regression):Regression works differently depending on whether you're attempting a new day or maintaining a day you've already earned:Attempting Days:
If you miss a check-in while attempting a new day, you move backward one day (e.g., attempting Day 16 → Day 15).Holding Days (Non-Milestone):
If you miss a check-in while maintaining a non-milestone day you've already earned, you regress to the previous milestone:
- Holding Day 15 → Miss → Day 14 (previous milestone)
- Holding Day 8 → Miss → Day 7 (previous milestone)
- Holding Day 4 → Miss → Day 1 (previous milestone)Holding Days (Milestone):
If you're maintaining a milestone day (1, 7, 14, 30, 60, 90), you have a 2-miss grace period before regressing to the previous milestone.After regression, the day becomes "frozen" until 4:00 AM, when you get a fresh attempt at the regressed day number.Milestone Protection:Days 1, 7, 14, 30, 60, and 90 are special milestone days with a grace period. You can miss up to 2 check-ins while on a milestone before regression occurs. This gives you breathing room during important transitions.### Daily Check-InsMorning Check-In:
- Available: 4:00 AM - 12:00 PM (noon)
- Required: Must be completed before evening check-in becomes available
- Deadline: If not completed by noon, regression occursEvening Check-In:
- Available: 5:00 PM - 4:00 AM (next day)
- Unlocks: Only if morning check-in was completed
- Note: Unlocks on Day 3 and beyond (Days 1-2 only require morning)
- Deadline: If not completed by 4:00 AM, regression occursHow to Complete Check-Ins:You can complete check-ins in three ways:
1. Open the app and tap the check-in card
2. Use the notification action button (complete from lock screen)
3. Use Siri shortcuts (if configured)### The Daily Reset (4:00 AM)Every day resets at 4:00 AM local time. This is when:
- New days begin (if you secured the previous day)
- Frozen days unfreeze for a fresh attempt
- Check-in windows reset
- Yesterday's incomplete check-ins can no longer be completedWhy 4:00 AM?This time was chosen because it's late enough that most evening activities are complete, but early enough that the vast majority of people are asleep and won't accidentally miss the boundary.### Frozen DaysWhen you miss a check-in, that day becomes "frozen." During a frozen day:
- ✗ No further check-ins are available
- 🧊 Your visual progress tracker shows a frozen state
- ✓ You cannot regress further (protection against cascade failures)
- ✓ At 4:00 AM, the day unfreezes and you get a fresh attemptWhy Frozen Days Exist:Frozen days prevent you from missing multiple check-ins in one day and falling backward multiple days at once. They create a pause that gives you time to reset mentally before your next attempt.When Does Regression Occur?Regression happens immediately when the deadline passes, not when the day unfreezes:
- Morning miss at 12:00 PM (noon) → Day counter regresses immediately, day becomes frozen
- Evening miss at 4:00 AM → Day counter regresses immediately, day becomes frozen
- At 4:00 AM START phase → Day unfreezes, you get a fresh attempt at the regressed day number### Grace Periods at MilestonesMilestone days (1, 7, 14, 30, 60, 90) have special protection with a 2-miss grace period.How Grace Works:
- First miss: You stay on the milestone with 1 grace remaining
- Second miss: You stay on the milestone with 0 grace remaining
- Third miss: Regression occurs (you move back one day)
- Grace resets: Once you successfully complete the milestone and advance, your grace counter resets to 2Seeing Your Grace Status:The app displays your remaining grace count when you're on a milestone day, so you always know how much buffer you have left.---## Features### Visual Progress TrackerYour progress is represented by an interactive visual display that evolves as you advance through milestones.What it shows:
- Current day number
- Your state (in progress, secured, frozen)
- Visual evolution as you hit milestones
- Companions (satellite indicators) at Days 14, 30, 60, 90Interactions:
- Tap and drag for haptic feedback
- Long-press to activate Fusion peer matching
- Watch it change color and complexity as you progress### Milestone RewardsSpecial events occur at Days 7, 14, 30, 60, and 90:| Day | Reward |
|-----|--------|
| Day 7 | First major milestone, subscription options introduced |
| Day 14 | First companion appears |
| Day 30 | Second companion appears |
| Day 60 | Third companion appears |
| Day 90 | Fourth companion appears, maximum visual complexity |At each milestone, you'll also be prompted to complete a mood check-in and receive celebratory acknowledgment of your progress.### Mood TrackingAt milestone days, you'll be prompted to check in with how you're feeling. Over time, this creates a record of your emotional state that you can review in the Statistics view.How It Works:
- Simple mood selection interface
- Scores accumulate over time to show trends
- Helps you understand the relationship between consistency and well-being
- Optional: You can skip mood check-ins without affecting your day progressViewing Mood Trends:Go to the Statistics tab to see your mood trajectory over time and identify patterns.### Peer Matching (Fusion)Fusion connects you with another active user for temporary mutual support.How to Use Fusion:1. Long-press your visual progress tracker
2. Hold until the charge indicator fills to 90%+
3. Release to trigger matching
4. Wait to be paired with another user doing the same thing
5. When matched, an anonymous chat opensChat Features:
- ✓ Completely anonymous (no names or profiles shared)
- ✓ Temporary—messages disappear when either person leaves
- ✓ No history retained
- ✓ Moderated for safety (AI screens for inappropriate content)
- ✓ Age requirement: 18+ for safetyWho Can Use It:Fusion is available to all paid subscribers (both Standard and Premium tiers).Ending a Fusion Session:Either user can leave at any time by closing the chat. All messages are immediately and permanently deleted—there's no way to recover them.Safety & Reporting:If someone behaves inappropriately:
1. Tap the report button during the session
2. Provide context about the violation
3. Our team will review and may ban the userYou can also block a user to prevent being matched with them again.### AI Coaching (Premium Only)Premium subscribers get access to an AI coaching assistant powered by Anthropic's Claude.What It Does:
- Answers questions about habit formation and consistency
- Provides personalized guidance based on your progress
- Remembers your previous conversations for context
- Offers support when you're struggling with motivationHow to Access:Tap the chat icon in the app to open a conversation with your AI coach.Example Questions:
- "Why do I keep missing my evening check-in?"
- "How can I build better morning routines?"
- "I'm on Day 25 and feeling burned out. What should I do?"Privacy Note:Your messages are sent to Anthropic's Claude API for processing. Conversations are stored in your account to provide continuity between sessions. See our Privacy Policy for details.### Statistics & HistoryThe Statistics tab shows comprehensive data about your journey:What You'll See:
- Day-by-day completion history
- Calendar view of completed vs. missed days
- Mood tracking trends over time
- Milestone achievements
- Regression events and patterns
- Current streak informationWhy It's Useful:Use statistics to:
- Identify patterns (e.g., "I always miss Sunday evenings")
- Celebrate progress (e.g., "I've completed 80% of days this month")
- Understand triggers for missed check-ins
- Track long-term mood improvements---## Subscription & Pricing### Do I Need a Subscription?Yes, a subscription is required to access most features beyond any initial trial period.### Subscription Tiers#### Standard Subscription
£5.99/month or £59.99/year (save 17% annually)Includes:
- ✓ Full daily check-in system
- ✓ Visual progress tracker with milestone evolution
- ✓ Grace period system at milestones
- ✓ Peer matching (Fusion) feature
- ✓ Mood tracking
- ✓ Complete statistics and history
- ✓ Cloud sync (with full account)
- ✓ Push notifications#### Premium Subscription
£8.99/month or £89.99/year (save 17% annually)Everything in Standard, plus:
- ✓ AI coaching chat
- ✓ Personalized insights and guidance
- ✓ AI memory of your progress and patterns
- ✓ Priority customer support### How to Subscribe1. Subscription prompts appear in the app at Day 7
2. You can also subscribe anytime: Settings → Account → Upgrade
3. Choose your tier (Standard or Premium)
4. Choose your billing period (monthly or annual)
5. Complete purchase through Apple's App Store### Managing Your SubscriptionTo Cancel:
1. Open iOS Settings (not the Orb app)
2. Tap your name at the top
3. Tap Subscriptions
4. Find "Orb by PositiveAI"
5. Tap Cancel SubscriptionTo Change Tiers:
- From Standard to Premium: Subscribe to Premium (Standard will automatically cancel)
- From Premium to Standard: Cancel Premium, wait for period to end, then subscribe to Standard
- From Monthly to Annual: Cancel monthly, wait for period to end, then subscribe annuallyTo Restore Purchases:If you subscribed on another device:
1. Open Orb
2. Go to Settings → Account
3. Tap Restore Purchases
4. Your subscription will be activatedBilling Information:
- Subscriptions auto-renew unless cancelled 24 hours before renewal date
- You'll be charged through your Apple ID account
- Cancellation stops future charges but doesn't refund the current period
- You keep access until the end of your paid period---## Troubleshooting### Notifications Not Working#### Check Permissions1. Open iOS Settings
2. Scroll to "Orb" (or "PositiveAI")
3. Tap Notifications
4. Ensure "Allow Notifications" is enabled
5. Enable Lock Screen and Banners for visibility#### Check Reminder Times1. Open Orb
2. Go to Settings → Notifications
3. Verify your morning and evening reminder times
4. Note: These are reminder times, not check-in window times#### Notification Action Buttons Not WorkingIf "Mark as Complete" buttons on notifications aren't working:
- Ensure you're running iOS 15.0 or later
- Try disabling and re-enabling notification permissions
- Restart your device
- Reinstall the app (data syncs if you have a full account)#### Timezone IssuesIf notifications trigger at the wrong time:
- Verify device timezone: Settings → General → Date & Time
- Ensure "Set Automatically" is enabled
- The app uses your local timezone for the 4:00 AM reset
- When traveling across timezones, the app adjusts within 24 hours---### Syncing Issues#### Progress Not Syncing Across Devices?Cloud sync requires a full account:
1. Open Settings → Account
2. Tap "Upgrade to Full Account"
3. Sign in with Apple or Google
4. Your progress will sync to the cloud
5. Sign in on your other device with the same account#### Data Not Appearing on New Device?1. Ensure you're signed in with the same Apple ID or Google account
2. Check that you have an active internet connection
3. Force-close and reopen the app
4. If issues persist, contact [email protected]---### Visual Progress Tracker Issues#### Tracker Not Responding- Force-close the app (swipe up from app switcher)
- Reopen the app
- If problem persists, restart your device
- Ensure you're running the latest version (check App Store for updates)#### Fusion Not ActivatingRequirements:
- Active subscription (Standard or Premium)
- Internet connection
- Age 17+ (set in your account)Troubleshooting:
1. Ensure you're long-pressing for the full duration (until 90%+ charge)
2. Check your internet connection
3. If no match is found after 30 seconds, try again later (there may be no other users searching at that moment)
4. Verify your subscription is active: Settings → Account---### Check-In Timing Issues#### Completed Check-In But It Says I Missed ItThe app uses 4:00 AM local time as the daily boundary.Possible causes:
- You traveled across timezones recently (app needs up to 24 hours to adjust)
- You manually changed your device's time (can cause sync issues)
- You completed the check-in right at the boundary (noon or 4:00 AM) and network latency caused a delay
- Your device clock is out of sync (ensure "Set Automatically" is enabled)To prevent:
- Complete morning check-ins well before noon (not at 11:59)
- Complete evening check-ins before 3:00 AM to avoid boundary issues
- Keep your device's automatic time/timezone setting enabled#### Evening Check-In Not AvailableThe evening check-in only becomes available if:
- ✓ You completed the morning check-in before noon
- ✓ You're on Day 3 or later (Days 1-2 only require morning)
- ✓ The time is between 5:00 PM and 4:00 AMIf all conditions are met but it's still unavailable:
- Force-close and reopen the app
- Check that your morning check-in actually registered (look at your History)
- Contact support if the issue persists---
### Subscription & Payment Issues#### Subscription Not Activating1. Open Settings → Account → Restore Purchases
2. Ensure you're signed in with the Apple ID that made the purchase
3. Check App Store purchase history to confirm payment processed:
- Open App Store → Profile Icon → Purchase History
4. Wait a few minutes and restart the app
5. If still not working, contact support with your purchase receipt#### Charged But Don't Have Access1. Verify the charge is from "Orb" or "PositiveAI" in your Apple ID payment history
2. Ensure you're signed into the correct Apple ID in the app
3. Tap "Restore Purchases" in Settings → Account
4. If problem persists, contact [email protected] with:
- Your Apple ID email
- Transaction ID from App Store receipt
- Screenshot of the charge#### Want to Switch Billing PeriodFrom Monthly to Annual:
1. Cancel your monthly subscription
2. Wait for the current period to end
3. Subscribe to the annual planFrom Annual to Monthly:
- Annual subscriptions cannot be downgraded mid-period
- Cancel the annual subscription and wait for it to expire
- Then subscribe to monthlyAlternatively, contact [email protected] for assistance.---### App Crashes or Freezes#### Basic Troubleshooting1. Force-close the app:
- Swipe up from bottom (or double-click Home button)
- Swipe up on Orb to close it
- Reopen the app2. Restart your device:
- Hold Side + Volume button
- Slide to power off
- Wait 30 seconds
- Turn back on3. Check for updates:
- Open App Store
- Tap your profile icon
- Scroll to see pending updates
- Update Orb if available4. Check iOS version:
- Go to Settings → General → Software Update
- Ensure you're running iOS 15.0 or later5. Free up storage:
- Go to Settings → General → iPhone Storage
- If storage is nearly full, delete unused apps/photos#### Persistent CrashesIf the app continues to crash:1. Uninstall and reinstall:
- Delete the app from your device
- Reinstall from App Store
- Sign back in with your full account (if applicable) to restore data2. Contact support:
- Email: [email protected]
- Include: Device model, iOS version, description of when crashes occur
- Attach screenshots if helpful---## Account & Privacy### Deleting Your AccountTo Delete:
1. Open Settings → Account
2. Scroll to bottom
3. Tap Delete Account
4. Read the warning
5. Confirm deletionWhat Happens:
- Your account enters a 7-day grace period
- During this time, you can still access the app and cancel deletion
- After 7 days, all your data is permanently deleted from our servers
- Active subscriptions must be cancelled separately (Settings → Apple ID → Subscriptions)Anonymous Accounts:Simply delete the app—no cloud data exists to be removed.### What Data Do You Collect?We collect:
- Check-in completion history
- Current day and milestone progress
- Mood tracking responses
- Notification preferences
- Subscription status
- Anonymous usage analyticsFor Full Accounts:
- Email address (from sign-in provider)
- Cloud-synced progress dataFor Premium Users:
- AI coaching conversation history### What Data Don't You Collect?We do not collect:
- Location data
- Contacts
- Photos or media
- Browsing history
- Data from other apps
- Biometric data### Are Fusion Chats Stored?No. Fusion chat messages are immediately and permanently deleted when either user leaves the session. We do not retain message history, and neither user can recover messages after the chat ends.Messages are processed through AI moderation for safety, but they are not stored beyond that processing.### Third-Party ServicesWe use the following third-party services:
- Firebase (Google): Authentication and cloud storage
- Anthropic Claude: AI coaching (Premium) and content moderation
- Apple: Subscription management and paymentsFor complete details, see our Privacy Policy.---## Frequently Asked Questions### Can I pause my streak?No, the system doesn't have a "pause" feature. This is intentional—the app is designed to build daily consistency, and pausing would undermine that goal.However, the grace period system at milestones provides flexibility when life gets difficult. You get 2 misses at Days 1, 7, 14, 30, 60, and 90 before regression occurs.### Do I need to complete both anchors when maintaining a day I've already earned?Yes, for Day 3 and beyond. Once the evening anchor unlocks at Day 3, you must complete both anchors every day—whether you're attempting a new day or maintaining a day you've already earned. This is called the "Philosophy of Consistency": maintaining a day requires the same effort as earning it.Days 1-2 only require the morning anchor since the evening hasn't unlocked yet. But from Day 3 onward, both anchors are always required—no exceptions, no "easy mode" for maintenance.Why both anchors?
The system is designed to build daily discipline. Once you've proven you can complete two check-ins, that becomes your standard. Maintaining a day requires the same effort as earning it.### What if I'm traveling across timezones?The app uses your device's local timezone for the 4:00 AM reset. When you travel:
- The app adjusts automatically within 24 hours
- Check-in windows shift to match your new timezone
- Be aware that crossing timezones near 4:00 AM can cause unexpected behavior
- Complete check-ins well before deadlines when travelingTip: If you know you'll be traveling, try to complete both check-ins early in the day to avoid issues during timezone transitions.### Can I change my reminder times?Yes! Reminder times are customizable:
1. Go to Settings → Notifications
2. Adjust your morning reminder time
3. Adjust your evening reminder timeNote: These are reminder times only. The actual check-in windows don't change:
- Morning: 4:00 AM - 12:00 PM
- Evening: 5:00 PM - 4:00 AM### What happens if I miss Day 1?Day 1 is a milestone with grace protection, so you have 2 misses before regression. However, since there's nowhere to regress to from Day 1, you essentially get multiple attempts.When you complete your check-ins successfully, you'll advance to Day 2.### Can I use Orb without a subscription?The app requires a subscription to access most features beyond any initial trial period. Check the App Store for current trial offers.We offer:
- Standard: £5.99/month or £59.99/year
- Premium: £8.99/month or £89.99/year### Does Standard include Fusion?Yes. Fusion (peer matching) is included in both Standard and Premium subscriptions.Premium adds:
- AI coaching chat
- Personalized insights
- Priority supportStandard includes everything else (check-ins, progress tracker, Fusion, mood tracking, statistics).### Why is Fusion restricted to 18+?Fusion involves anonymous peer-to-peer chat with strangers. For safety reasons, we require users to be 18 years or older to access this feature.This is consistent with age restrictions on similar social features in other apps.### Can I change from anonymous to full account without losing data?Yes! When you upgrade from anonymous to full account:
1. Open Settings → Account
2. Tap "Upgrade to Full Account"
3. Sign in with Apple or Google
4. Your local data will be automatically migrated to your cloud accountImportant: Upgrade before deleting the app. If you delete the app with an anonymous account, your data is lost permanently.### How do companions work?Companions are visual indicators that appear around your progress tracker at Days 14, 30, 60, and 90.What they do:
- Represent major milestone achievements
- Add visual interest and complexity to your tracker
- Orbit around your main progress display
- Celebrate your commitment to the processWhat they don't do:
- Provide additional functionality
- Affect your progression
- Unlock special featuresThey're purely aesthetic rewards that acknowledge your achievement.### Can I export my data?Yes! Contact [email protected] with "Data Export Request" in the subject line.We'll provide:
- Complete check-in history
- Mood tracking data
- Milestone achievements
- Regression event log
- Account metadataData is provided in JSON format (machine-readable).### What if I get a new phone?Anonymous Accounts:
- Data is lost when you delete the app or switch devices
- There's no way to recover anonymous account dataFull Accounts:
1. Install Orb on your new device
2. Open the app
3. Sign in with the same Apple ID or Google account
4. Your data will automatically sync from the cloudTip: Upgrade to a full account before switching devices to ensure your progress is preserved.---## Contact & Support### Need More Help?We're here to help!Email: [email protected]Response Time:
- Standard subscribers: Within 48 hours
- Premium subscribers: Priority support within 24 hours### What to IncludeWhen contacting support, please provide:
- Your device model (e.g., "iPhone 14 Pro")
- iOS version (Settings → General → About → Software Version)
- Detailed description of the issue
- Steps you've already tried
- Screenshots (if relevant, but don't include sensitive data)### Feedback & Feature RequestsWe welcome your feedback!Email us at [email protected] with:
- Features you'd like to see
- Issues you're encountering
- Suggestions for improvement
- General feedback about your experienceYour input helps us make Orb better for everyone.---## Additional Resources- Main Website: positiveai.co.uk
- Privacy Policy: privacy.positiveai.co.uk
- Terms of Service: terms.positiveai.co.uk
- Download App: App Store (add actual link)---Last Updated: January 13, 2026App Version: iOS 1.0
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